Effective Date: 1st June 2025
At CSGHP Ltd ("we", "us", "our"), we are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website csghp.com.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal data when you use our Website:
Contact Data: When you submit an enquiry through a contact form (e.g. name, email address, phone number).
Technical Data: IP address, browser type, time zone setting, location, and information about how you use our website. This is collected through cookies and Google Analytics.
2. How We Use Your Data
We use your personal data for the following purposes:
To respond to your enquiries or requests.
To monitor and improve the performance and functionality of our Website.
To ensure security and prevent misuse.
To comply with legal or regulatory obligations.
We do not use your data for marketing purposes without your consent.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Your consent (e.g. where you submit a form).
Our legitimate interests in operating our website and improving user experience.
Compliance with a legal obligation.
4. Data Sharing
We do not sell or rent your personal data. We may share your data with trusted service providers (such as web hosting providers or analytics tools like Google Analytics) only when necessary for the functioning of our site.
All data processors are required to process your data securely and only on our instructions.
5. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.
6. Your Data Rights
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data.
Object to or restrict processing.
Withdraw consent at any time (where applicable).
To exercise these rights, contact us at [Insert Email Address].
7. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or destruction.
8. Third-Party Links
Our website may include links to third-party websites (e.g., our booking platform). Once you leave our website, we are not responsible for the privacy practices of other sites.
9. Contact
For any privacy-related questions, or to make a data subject request, contact:
CSGHP Ltd
142 Main Road
Underwood
Nottingham
NG16 5GN
Phone: [Insert Number]
If you’re not satisfied with how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.